Return & Exchange Policy

All products are non-refundable. We accept returns and exchanges exclusively in cases where you have received a defective item, a wrong product, or an item damaged in transit.

We do not accept returns or exchanges for sizing issues, general wear and tear, or changed preferences once an order has been placed. Orders cannot be cancelled after placement.

Key Policy Terms

Notification Window: You must report any manufacturing defect, damage, or order mismatch within 48 hours of receiving your package.

Store Credits: If an eligible exchange item is unavailable or out of stock, we will issue store credit for the equivalent amount.

Single Exchange Limit: Exchanges are permitted only once per order.

Non-Exchangeable Items: Final sale or discounted merchandise cannot be returned or exchanged.

Condition Requirements for Returns

To be eligible for an exchange or store credit, returned items must strictly meet the following criteria:

Original State: Items must be unworn, unused, and returned in their original packaging, including all boxes, pouch inserts, and tags.

Product Integrity: The item must not be altered, broken, mishandled, chemically treated, or show signs of wear and tear.

Quality Check: All returned items will be inspected by the Solv Collective quality team upon receipt to verify eligibility before an exchange or store credit is approved.

Return Window: Eligible merchandise must reach our facility within 14 business days from the date of initial delivery.

How to Process an Exchange

Notify Us: Contact our customer support team at hello@thesolvshop.com within 48 hours of delivery with your order details, clear photos/videos of the damage, defect, or wrong item received, and the reason for exchange.

Await Confirmation: Wait to receive a Return Approval confirmation from our team with return shipping instructions.

Pack Securely: Safely pack the item in its original packaging along with the invoice.

Ship Back: Send the parcel to our provided facility address as guided by our team.