Frequently Asked Questions

Solv was created by Deepali, a lawyer who grew up in a 50-year-old family jewellery business. She started Solv to combine authentic heritage craftsmanship with modern, wearable designs.

We offer high-end jewellery made for real life. All our pieces are crafted in 925 silver with semi-precious gemstones, pearls, beads and other stones. Solv gives you the rich look of heirloom jewellery without the high price tag or the safety worry.

We make every effort to display the true colours and details of our jewellery. However, slight variations in colour can occur due to studio lighting, hand-assembly, and screen settings. Since our pieces feature natural stones and are hand-crafted, subtle differences in shade or texture are a mark of authenticity. Additionally, product images may appear larger or smaller online, so please refer to the exact measurements listed under product details.

Getting the right fit is key to a comfortable experience. You can refer to our online Size Chart for guidance. If you are unsure or need expert help choosing the right size, reach out to us via WhatsApp at +91 8708657098 or email us at hello@thesolvshop.com. Our team is happy to assist you before you order to prevent any sizing issues later.

Yes, we are always happy to help! You can connect with us on WhatsApp at +91 8708657098 or email hello@thesolvshop.com for personalised assistance. If you prefer to talk over a call, simply send us a message on WhatsApp to schedule a convenient time to speak with our team.

Please refer to our Shipping Policy.

We do not accept returns or exchanges for change of mind. Exchanges are strictly limited to items received damaged in transit, and returns/replacements are only accepted for manufacturing defects or incorrect items.

Any defects, damage, or order errors must be reported to hello@thesolvshop.com within 48 hours of delivery. Custom orders and sale items are final sale and non-eligible for return or exchange.

For complete terms and instructions, please refer to our detailed Return & Exchange Policy page.

While we do not offer a lifetime warranty, all Solv jewellery is crafted with extreme care using quality metals and authentic stones. Over time, normal wear and tear may require maintenance or re-plating.

Repair Process: If your piece needs repair or retouching, please contact us first at hello@thesolvshop.com with details and photos so we can evaluate the scope of work.

Shipping: Please speak with our team before sending any piece back to us. Any repair costs or shipping fees for extensive maintenance will be communicated and agreed upon with you in advance.

Please refer to our Care Guide.