Shipping Policy

Domestic Shipping

• Dispatch Timeline: Items marked as "Ready to Ship" are dispatched within 2 to 4 days via trusted delivery partners.
• Orders are handed over to our registered domestic courier partners or speed post after payment confirmation (or as per the agreed delivery date).
• Delivery Timeline: Final delivery schedules depend on your area pin code and regional postal/courier logistics.
• Tracking & Delivery: All shipments are delivered to the address provided during checkout. Confirmation and tracking details will be sent directly to your registered email address.
• Shipping Charges: Enjoy Free Shipping on all domestic orders above ₹3,000.
• Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders or reach out to our team on WhatsApp for further assistance.

International Shipping

• Dispatch Timeline: Items marked as "Ready to Ship" are dispatched within 2 to 4 days via trusted delivery partners.
• Shipping Partners: International orders are shipped through registered international courier companies or international speed post services.
• Timelines: Specific shipping, dispatch, and estimated delivery timelines for international orders will be communicated directly via email once the order is processed.

Shipping Charges: International orders carry a base flat rate of ₹4,500. Final shipping charges may vary depending on the overall size, weight, and volume of the consignment.

Customs, Taxes & Duties: Import duties, taxes, and custom handling fees are not included in the purchase price or shipping charge. Any applicable duties or taxes levied by the destination country are to be borne solely by the customer.

Custom Orders

• Standard Crafting Time: Standard custom pieces require 21 days for production before being dispatched.
• Extended Timelines: If a complex design requires additional crafting time beyond the standard 21 days, the updated timeframe will be explicitly stated at the time of placing your order.

Important Notes & Helpdesk

• Delivery Delays: We guarantee prompt dispatch to courier partners within our stated timelines. However, we are not liable for operational delays caused by courier companies or postal authorities.
• We are not responsible for any delays caused by natural calamities and unavoidable circumstances as that is beyond our scope of effort. We will go out of our way to deliver your order at the earliest possible to ensure a seamless shopping experience. For any unforeseen circumstances , we request you to please bear with us. It is best advised to keep some extra days in hand before placing the order, to avoid last minute issues.
• Support: For any issues or questions regarding your order, please contact our helpdesk at hello@thesolvshop.com.