Returns & Exchange Policy

At Solv, every piece of jewellery is thoughtfully designed and handcrafted by skilled artisans. Because our pieces feature natural stones and hand-finishing techniques, slight variations in colour, shade, and subtle natural inclusions are intrinsic to their creation. These unique characteristics are a mark of authenticity and craftsmanship, making each piece truly one-of-a-kind.

To ensure perfection, every order undergoes a rigorous two-step quality check before it leaves our studio.

Please read our policy carefully regarding returns, exchanges, and defects:

Returns & Refunds

Strict Return Criteria: We do not accept returns or offer refunds for change of mind or personal preference. Returns are strictly limited to cases where you have received a product that has a manufacturing defect or the wrong item has been sent.

48-Hour Reporting Window: You must notify us of any manufacturing defect or wrong item within 48 hours of delivery by emailing us at hello@thesolvshop.com. Please include clear photographs showing the defect or the wrong item received along with your order details.

Strict Expiry: Any claims or requests raised after 48 hours will not be eligible for a return, replacement, or refund.

Exchanges

Damage-Only Exchanges: Exchanges are accepted only if the item arrives damaged in transit.

48-Hour Reporting Window: Any transit damage must be reported to us within 48 hours of delivery to hello@thesolvshop.com with unboxing video or photographic evidence attached.

Strict Expiry: Exchange requests submitted beyond 48 hours of delivery will be considered final and non-eligible for exchange.

Final Sale Exceptions

Custom Orders: All custom, made-to-order, or personalised pieces are final purchases and are strictly non-returnable and non-exchangeable.

Sale & Promotional Items: Any products purchased during a sale period or with a promotional discount are final sale and are not eligible for return or exchange under any circumstances.

Return Conditions

To be eligible for an approved return or exchange due to damage, defect, or wrong shipment, the piece must be unworn, unused, and kept in its original condition with all original packaging intact.

Once our team reviews and approves your request, we will guide you on the next steps for repair, replacement, or exchange.

Contact Us

For any defect or damage reports, please contact our support team within 48 hours at hello@thesolvshop.com.